Veterinary Office Management

Honor Code

Students must abide by the Weatherford College Academic Honor Code (Honesty.) See college catalog.

Tasks

1. Demonstrate general knowledge of the veterinary workplace. (C11,C12, C13,C15,F10)
   1. Identify common categories of veterinary practice.
   2. Describe common job responsibilites of veterinary assistants and veterinary technicians.
   3. Describe important component of good work ethic and it's importance in the veterinary workplace.
   4. Describe the components of successful coworker relations.
2. Demonstrate skills in components of job acquisition. (C11,C12, C13,F5,F8,F10,F1)
   1. Prepare a well-written cover letter and resume appropriate to the desired employment.
   2. Identify components of a successful interview.
   3. Demonstrate the ability to answer interview questions successfully
3. Decribe components of successful client service. (C11,C12,C13,C15,F7,F10,F11,F13)
   1. Schedule veterinary appointment.
   2. Demonstrate proper telephone communication techniques.
   3. Descrite the importance of the human/animal bond and its importance in client communication.
   4. Describe the major components of successful client communication.
   5. Describe legal and practical components of an effective doctor/client relationship.
4. Demonstrate knowledge important to patient loss and client grieving. (C5,C11,C12,C13,C18,C19,F4,F10,F11,F12)
   1. List and describe the common stages of the grieving process and relate them to effective client relations.
   2. Describe reasons for and common methods of communication.
5. Demonstrate ability to create and maintain common components of a medical record.. (C5,C11,C12,C13,F4,F6,F7,F8,F10,F11)
   1. Create a medical record using proper format and medical abbreviations.
   2. Perform a brief medical history and describe components of a physical examination.
   3. Demonstrate knowledge of commonly-used medical logs and consent forms and their preparation..
6. Describe common aspects of hospital management. (C10,C11,C12,C13,C18,C19,F2,F10)
   1. Demonstrate knowledge of the responsibilities inherent in successful hospital management.
   2. Identify components of general pharmacy management.
   3. Describe proper inventory, dispensing, using, storing, logging, purchasing and disposing of controlled substances.
   4. Describe principles of effective inventory control.
   5. Describe the common uses of computers in veterinary practice.

Competencies

1. Demonstrate general knowledge of veterinary workplace.
2. Demonstrate skills in components of job acquisition.
3. Describe components of successful client service..
4. Describe knowledge important to patient loss and client grieving.
5. Demonstrate ability to create and maintain common components of a medical record..
6. Demonstrate knowledge of practice management.